About This Privacy Policy

This policy applies when you visit this website, submit inquiries, request demos, download materials or contact us.

Shenyang Chunteng Animation Design Co., Ltd. ("Chunteng Animation", "we" or "us") values the information security and privacy of our clients, website visitors and partners.
This Privacy Policy applies to visiting this website, browsing its content, submitting project inquiries, requesting industry examples or demos, obtaining quotations, downloading materials, contacting us by phone or email, and communicating or working with us on projects.
We collect, use, retain and protect information lawfully, fairly, as necessary and in good faith, within the reasonable scope required for specified business purposes. Please read this policy carefully before using the relevant website features or submitting materials to us.
1. Scope
This policy primarily covers two categories of information:
First, contact details, project requirements and related engineering materials that you voluntarily provide during project inquiries, technical discussions and project work.
Second, basic access data and technical information that may be recorded by our website server, administration system or lawfully enabled analytics tools when you visit this website. Where the parties have signed a contract, confidentiality agreement or other written document, the use and confidentiality of project materials must also comply with those terms. If this policy differs from a separately signed confidentiality agreement, the terms providing greater protection will prevail.
2. Information We May Collect
2.1 Project Inquiries and Contact Details
When you contact us through a website form, by phone, by email or otherwise, we may collect:
Your name, company name, job title or department, phone number, email address, industry, project use cases, brief requirements, requested industry examples and other contact information you voluntarily provide.
We primarily use this information to understand your requirements, arrange discussions, and provide demos, project examples, technical advice, production proposals, timelines and indicative quotations.
Please ensure that your information is truthful and accurate and that you have lawful authority to provide and use it.
2.2 Client Project and Engineering Materials
During inquiries, evaluation, quotation and production, you may provide:
Product images and videos, CAD drawings, engineering drawings, factory layouts, process documents, technical specifications, product manuals, 3D models, STEP files, SolidWorks files, texture files, project source files, equipment parameters, proposals, narration, scripts, brand assets and other project-related content.
These materials may contain your technical or business information, intellectual property information, project plans and other non-public content.
We process these materials only as necessary for project inquiries, technical evaluation, planning, production, reviews, file delivery and after-sales support.
Personal information in project materials is protected under this policy. Trade secrets, technical secrets and other confidential content are managed under the parties' agreements and our internal confidentiality procedures.
2.3 Website Access and Technical Information
When you visit this website, the server or administration system may automatically record basic technical information, including:
IP address, access date and time, browser type, operating system, device type, screen resolution, pages visited, time spent on pages, referring pages, clicks, downloads, form submission status and website operation logs.
The website may infer your approximate country, region or city from your IP address. We do not actively collect precise location data through this website unless a specific feature requires it and the appropriate authorization has been obtained as required by law.
This information is primarily used to measure traffic, analyze page usage, troubleshoot issues, prevent malicious access, improve loading performance and optimize content and user experience.
2.4 Cookies and Similar Technologies
This website may use necessary cookies or similar technologies to maintain page functionality, record basic visit status, prevent duplicate submissions and protect website security.
If analytics, traffic analysis, online customer support, maps, CAPTCHA or other third-party services are enabled, they may process certain device information or access data as needed to provide their features.
We will not rely solely on cookies to deliver personalized advertising unrelated to this website's services. You can delete or restrict cookies in your browser settings, but disabling necessary cookies may prevent some features from working properly.
3. How We Use Information
We may use the information we collect to:
1. Understand your industry, project goals, use cases and production requirements;
2. Conduct business communications, technical consultations and project discussions;
3. Provide relevant project examples, demos, visual proposals and indicative quotations;
4. Evaluate materials, analyze technical requirements, plan scripts, produce 3D content and deliver projects;
5. Confirm schedules, review feedback, revision requests and delivery standards;
6. Provide after-sales service, version updates and technical support;
7. Measure website traffic and analyze page usage;
8. Improve website structure, content presentation, loading speed and browsing experience;
9. Troubleshoot problems, identify abnormal access and maintain website security;
10. Fulfill contractual obligations, legal requirements and lawful regulatory requests.
We will not use the information you provide for unrelated purposes without your consent or another lawful basis.
If the purposes, methods or scope of processing change materially, we will explain the changes as required by law and obtain authorization where necessary.
4. Project Materials and Confidentiality
We attach great importance to the original materials, engineering files and technical documents provided by clients.
Without the client's explicit authorization, we will not publish, sell, transfer or disclose to unrelated third parties any client-provided drawings, models, project source files, process documents, product materials, internal plans or unpublished videos.
We will not use a client's proprietary technical materials, unpublished project plans or expressly confidential content directly in another client's project without authorization.
Where our employees, contracted production staff or approved partners need access to materials to carry out a project, we limit access according to their work requirements and require them to maintain confidentiality.
Clients with heightened confidentiality requirements may request a confidentiality agreement before providing complete materials. Such an agreement may further define permitted use, confidentiality periods, authorized personnel, file retention, project display and deletion procedures.
Ownership and permitted use of project source files, models, final videos, revised versions and other deliverables are governed by the parties' contract or written confirmation.
Without client permission, we will not use confidential final videos, screenshots or project names in website case studies, promotional materials, social media or public displays.
5. Processing by Service Providers, Sharing and Disclosure
We will not sell, rent or unlawfully provide your personal information or project materials to third parties.
To operate our website and business, we may use hosting, email, file storage, cybersecurity, website maintenance, analytics or technical support services as necessary.
Service providers may process information only as necessary to deliver the agreed services and may not change the processing purpose or use the information for other purposes without authorization.
We may lawfully disclose relevant information in the following circumstances:
1. With your explicit authorization or consent;
2. Where necessary to perform the parties' contract;
3. As required by law or lawful requests from judicial or administrative authorities;
4. Where necessary to protect your, our or another party's lawful rights and interests;
5. In a merger, demerger, asset transfer or business restructuring, with the required legal notices and safeguards.
As a general rule, we will not publicly disclose your personal information or project materials without your authorization.
6. Retention and Security
We retain information only for as long as necessary for the purposes described in this policy.
Project inquiry information may be retained for a reasonable period based on the duration of discussions, project progress, after-sales support, dispute resolution and legal requirements.
Client project materials will be retained, archived, returned or deleted according to project status, contractual terms, delivery status and confidentiality requirements.
When the purpose has been fulfilled, the retention period expires or further retention is no longer necessary, we will delete or anonymize the information, or stop unnecessary use, as required by law.
We take reasonable organizational and technical measures to protect information, including:
Access controls, account management, file classification, backups, staff confidentiality procedures, device security, abnormal access monitoring, protection of data in transit and necessary security audits.
Only personnel with a work-related need may access relevant materials, within their authorized scope.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure due to network conditions, technical limitations and unforeseen risks. If an information security incident may affect your lawful rights and interests, we will promptly take remedial action and fulfill any legally required notification or reporting obligations.
7. Your Information Rights
To the extent provided by law, you may use the contact details in this policy to request that we:
1. Explain whether and how we process your personal information;
2. Provide access to or a copy of the personal information you submitted;
3. Correct or supplement inaccurate or incomplete information;
4. Delete information that is no longer needed or must be deleted by law;
5. Act on your withdrawal of consent to consent-based processing;
6. Restrict or stop certain processing activities;
7. Respond to questions, feedback or complaints about our processing practices.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
To prevent impersonation or unauthorized access, we may request information necessary to verify the applicant's relationship to the information concerned.
After verifying your identity and request, we will respond within a reasonable period. Individuals have rights under applicable law to inquire about, copy, correct, supplement and delete personal information, and organizations handling personal information should provide accessible ways to exercise those rights.
8. Protection of Minors
This website is primarily intended for business clients, project managers, technical professionals and adult visitors, rather than minors.
If you are under 14, please do not submit your name, phone number, email address or other personal information through this website without your guardian's consent.
If we discover that we have inadvertently collected a minor's personal information, we will verify the situation and delete it or take other necessary measures as required by law.
9. Third-Party Links and External Services
This website may contain links to third-party websites, maps, email services, file downloads or other external services.
When you visit a third-party website or use a third-party service, its information processing is governed by that third party's terms and privacy policy.
We recommend reading each provider's privacy policy and terms carefully before using its services.
We cannot control third parties' independent processing activities. However, when selecting technical service providers for this website, we assess their security and compliance as far as reasonably possible.
10. Updates to This Policy
We may revise this Privacy Policy in response to changes in website features, our business, technology or legal requirements.
The updated policy will be published on this page with revised update and effective dates.
If changes materially affect your rights in personal information, we will explain them through website notices, form notices or other appropriate means.
Please review the latest version before submitting important project materials.
11. Contact Us
For questions, feedback or requests about this Privacy Policy, personal information processing, project confidentiality or information security, please contact us:
Company: Shenyang Chunteng Animation Design Co., Ltd.
Phone: +86 130 0247 6597 / +86 133 2245 0357
Email: sales@chunteng3d.com
Address: 2-22-1, No. 70-2 Beihai Street, Dadong District, Shenyang, Liaoning, China
We will verify your request upon receipt and respond within a reasonable period.

We value the information security of every client and visitor. Please contact us by phone or email with any questions about this policy, our personal information processing or our measures to protect project confidentiality.